Delete Your Account
You can delete your Whera account and all of its data at any time. Deletion can be started in the app or by email. Details on what is removed and when are below, and our privacy policy covers retention in full.
Delete from the app
Open Whera, go to Settings, and choose Delete Account. This is the fastest route and starts deletion immediately.
Request deletion by email
If you no longer have the app installed, email privacy@whera.app from the address registered to your account with the subject line "Delete my account". We reply to confirm the request before anything is removed. If you cannot send from the registered address, tell us and we will walk you through verifying ownership another way.
The 30-day grace period
Once a deletion request is confirmed, your account is deactivated and enters a 30-day grace period. Sign in during that window and you can reactivate the account. After 30 days deletion is permanent and cannot be reversed.
What gets deleted
Your account information (email and name), location history, group memberships, and any SOS event data tied to your account. Personal data is deleted or anonymized within 30 days of the request being finalized.
What we may keep
Encrypted backups of Enhanced Privacy location data can exist on AWS for up to 30 days after deletion. They are encrypted with a key that never leaves your device, so we cannot read them, and they are purged automatically. We may also retain limited records where the law requires it, such as billing records for paid subscriptions.
Subscriptions
Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it in your store account settings first so you are not billed again.
Questions about deletion? Email privacy@whera.app.